I am taking note of the experience you share about our support. So, can someone guide me in right direction, as I have tried ever trouble shooting that I found online or was told by any rep over the phone. Therefore, this is without a doubt unprofessional. We small companies pay a lot of money every year to have automated payroll with quick books. At this point I have called 8 or 9 times and every-time it's something new, & last time they kept me on hold for 2.5 hours approx. While I was and still I am clearly waiting for someone to get back to me.Ĥ. Next time, someone even went to the limit to say that they have resolved this issue with me 3 months ago & the previous rep who was supposed to escalate, have gone ahead and closed the case. They say that they will tell me that they have escalated this case and someone will be in touch with me.ģ. They will either keep pawning me to different dept.Ģ. I have gotten following responses every-time and no result so far:ġ. I have been reporting this issue from Year June 2020 and have had talked to multiple different reps over phone or chat. This is the biggest bull I have ever seen from a big company like QuickBooks. If you need additional assistance in doing your task with QuickBooks, don't hesitate to visit us back. Let me know how it goes in the comment section.
They can access the QBO account using different supported browsers as alternatives. If not, this may be a browser-related issue. If this works, they have to go back to the regular browser and clear the cache. This will refresh the browser's background processes and have a clean slate. Mozilla Firefox: press Ctrl + Shift + P.You can use the following shortcut keys depending on your browser type: This doesn't store cache and browser history which sometimes caused issues when accessing the program. Let's run your QBO account in incognito mode. Yes, to isolate the issue we can perform some basic troubleshooting steps. I can share some insight about the issue when sending Workforce invitations. Thanks for reaching out to the Community, MMNK. I'll be more than happy to help you further. Let me know how it goes by adding a comment down below. Moreover, you can check out Payroll articles list page for more guides in accomplishing your payroll-related tasks in QuickBooks. This way, they can accept your invitation and view their pay stubs in QuickBooks Workforce. In the meantime, ask your employees to use another email address and use this when inviting them. Choose between Chat with us, Schedule an appointment, or Have us call you.Look for I still need a human and click on it.Type in " Talk to a human", then press Enter.Click the Help menu in the upper-right hand corner and click Talk to a human.This way, our engineers can look at this and help you accomplish your task in QuickBooks. If you're still getting a similar result, contact our phone support so they can create another case. This will help us in isolating the issue and fix it. Since you're still getting the same behavior, I'd recommend running the basic troubleshooting steps that were shared above. Thanks for joining the thread, investigation associated with this conversation is already closed. I'll give some guides and pointers to address them. If you have other questions, I'll hear them out. We appreciate your patience as we're getting the service back to normal. Check them out in the Payroll articles list page. Need to run your next payroll or want to manage your employees? We have guides to help you complete your payroll-related tasks.
You'll receive an email as soon as the issue is fixed. Select Get a call back or Start a message.In the chat box, enter " I'm affected by the Workforce invitation issue.I'd like to do it here but it requires me to access your contact information (which we're unable to do in a public space). Click the Print button, then save it as a PDF.Īlso, I recommend contacting our support agents if you want to get updates regarding the issue.Set the date range for the paychecks you want to send.Go to Payroll, then click the Employees tab.In the meantime, you'll want to manually send your paychecks or paystubs to your employees. Our engineers are now working around the clock to get this invitation system back to normal again. We currently have a reported issues where employees can't receive the Workforce invitation email. I have news about the issue you've encountered when sending Workforce invitations.
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